Terms and Conditions

Definitions

Contractor: Chop and Change Tree Care, including all staff employed directly and indirectly by the company.

Client – the individual or company that commissions works and accepts a quotation.

Quotation – written description of works, costs, site address and client details.

Contract – The agreement between the client and the contractor for the works specified on the quotation.

Works – arboricultural practices that comply with British Standard 3998.

Quotations

All quotations are valid for three months only.

All quotes are without obligation.

The Agreement

By accepting any quotations, either in writing or verbally, the client enters into a contract with the contractor to complete the agreed works.

The contractor commits to completing all works to British Standard 3998 and to also leave all work sites clean and tidy although given the nature of the work some damage, in some circumstances, may be inevitable and unavoidable.

The client accepts these terms and conditions by accepting a quotation and therefore commissioning works.

Cancellations and Alterations

In the event that an appointment must be cancelled, postponed or the specification of works changed, the client must give 24 hours notice or be subject to a charge of 50% of the value of the works to be completed.

In the event that the client cancels the contract after the works have begun, the client will be subject to a charge of 75% of the value of the works to be completed.

Once the client has confirmed that that they are satisfied with the works, the contractor’s obligations end.

If the agreed works cannot be completed due to an unforeseen event outside the control of the contractor, the client will agree to postpone or annul the contractor.

The contractor reserves the right to cancel or postpone any works due to adverse weather conditions that would be deemed hazardous.

If a quotation has been offered based on photos from the client, the contractor reserves the right to annul the agreement if the photo is not representative of the tree or trees in question.

Liability

The client is responsible for informing neighbours of proposed works to trees overhanging the client’s boundary and is responsible for any claims resulting from such works.

The contractor is not responsible for any damage to underground services and cables, unless discussed during quotation.

In the event that damage to property occurs through negligence or substandard practices by the contractor, the contractor will accept responsibility.

The contractor is responsible for obtaining all relevant council permissions for works. In the event that the client cancels a contract after the planning application has been submitted, the client will incur a charge of £50.

The contractor does not take responsibility for providing relevant parking permits for any controlled parking zones, where a pay and display bay is not available within a suitable distance from work site. The client is responsible for the cost of any parking fines where a parking permit is not provided and an alternative space is not available.

The contractor is not responsible for any damage to property that may arise from working in adverse weather conditions.

The client is responsible for informing the contractor of any changes to the site from the time of quotation that may affect the planned processes. The contractor reserves the right to amend or annul the contact as a result of site changes.

The contractor has the right to subcontract all or part of the commissioned works but will still be subject to these terms and conditions.

The client is responsible for providing copies of any permissions obtained by the client relating to proposed works on restricted trees before the commencement of works.

The client is responsible for making arrangements with their tenants regarding providing access for the contractor. If a tenant or third party is not available to provide access as and when agreed, the client may incur a charge of 50% of the value of the proposed works.

Payment

Payment is due in full, 14 days after the invoice date. A charge of 10% per week may be applicable for late payment.

Payment must be made either by bank transfer, cheque or cash.

Stump grinding

The contractor is not responsible for any damage to underground series or cables unless discussed during quotation.

All stumps will be removed to a depth of 300mm below the soil level immediately adjacent to the stump. Buttress roots will be included but not lateral roots extending away from the stump.

All debris, resulting from stump grinding, will be left on site in a clean and tidy manner.

Use of this website

If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to this website. The term ‘Chop and Change, ‘C&C Treecare’, ‘Rob’ or ‘us’ or ‘we’ refers to Rob Phelps. The term ‘you’ refers to the user or viewer of our website. The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

You may not create a link to this website from another website or document without our prior written consent.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.